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Infrastructure Support – Telecom Administration


  • Limited or no documentation
  • Migration from Avaya to Cisco
  • Integration of the additional departments to the environment
  • Limited monitoring capability

Solution Approach:

  • Migration from Avaya telephony system to Cisco
  • MACD (Move, add, change and delete)
  • Troubleshooting of IP phone registration issues, softphone issues & call routing Issues
  • Monitoring call signaling protocols on Voice Gateways like MGCP, SIP
  • Troubleshooting media resource issues in transcoder, MOH, conference bridges, IPT voice quality issues between and within locations
  • Upgrading, adding licenses and troubleshooting all aspects of CUCM along with intimate usage of the tools CUCM offers (RTMT, DNA)
    Manual CUCM Backup if required.

ATMECS Contribution:

  • Integrated the alternate monitoring tool (RTMT) to keep track of VoIP activity including all the UC application
Infrastructure Support Telecom Administration

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